Privacy Policy

Introduction

Welcome to https://quartz-countertops.alertblitz.com (referred to as “Quartz Countertops,” “we,” or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care and in accordance with applicable privacy laws. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information from our website users and customers.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website located at https://quartz-countertops.alertblitz.com
Any mobile applications or services associated with our brand
Online forms, surveys, and interactive features on our platform
All communications sent by us, including emails, text messages, and telephone calls

Please note that this policy does not extend to third-party websites, apps, or services linked from our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This Privacy Policy governs your interactions with us in the following scenarios:

Using Our Services: When you sign up as an authorized user for our applications or services, we collect and process data necessary for account creation and management.
Visiting Our Websites: Each time you access our websites, our servers log information about your visit, including IP addresses, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
Communication with Us: We may contact you via email, phone, or text to provide updates, newsletters, product information, or as part of customer support interactions.

Personal Data Collection

We collect several types of personal information from our users:

Account Information: This includes your name, user handle, and password (hashed and salted for security).
Payment Details: We process payment information required to facilitate transactions, including credit/debit card numbers (encrypted), billing address, and payment history.
Financial Data: We may collect financial records to comply with tax regulations or for internal accounting purposes.
Purchase Information: Details of your orders, including products purchased, quantities, dates, and delivery addresses.
Mobile Device Identifiers: Unique device identifiers, advertising IDs, or similar data from mobile devices used to access our apps.
Location Data: Information about your geographical location when you use our location-based services or consent to sharing it.
Feedback and Reviews: Comments, ratings, and reviews you submit on our platforms.
Social Media Information: If you choose to log in using social media accounts, we may access your public profile information.
Product Interaction: We track how you interact with our products, such as product views, clicks, additions to cart, and purchases.

We gather this data through direct user input, automated tracking technologies (like cookies and pixel tags), and third-party service providers.

Cookies

Cookies are small text files placed on your device when you visit our websites or use our applications. They play a crucial role in enhancing your online experience:

Strictly Necessary Cookies: These ensure basic functions like login, session management, and secure transactions.
Preference Cookies: Remember your preferences for language, theme, or location settings to personalize your experience.
Analytics Cookies: Used by our analytics tools (e.g., Google Analytics) to collect aggregated data about website usage, including traffic sources, user behavior, and conversion rates.

You have control over non-essential cookies through our Cookie Manager, allowing you to customize your preferences.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes for which it was collected, plus an additional period to comply with legal obligations. When no longer required, we delete or anonymize the data in a secure manner.

Security Measures

Quartz Countertops has implemented robust security measures to safeguard your personal information:

Data Encryption: We use encryption protocols for transmitting and storing sensitive data, ensuring data privacy during transit and at rest.
Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict security standards to process payments and other transactions on our behalf.
Access Controls: Our systems have access controls in place to restrict unauthorized personnel from accessing or modifying sensitive information.

Children’s Privacy

We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe we have collected such information, please contact us using the details provided below.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you.
Rectification: If your data is inaccurate or incomplete, you can ask for corrections.
Erasure/Right to be Forgotten: In certain circumstances, you can request the deletion of your data.
Restriction: You may limit our processing of your data under specific conditions.
Portability: You have the right to receive your personal data in a structured, commonly used format.
Objection: Oppose the processing of your data for legitimate interests or direct marketing purposes.
Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise these rights or submit any complaints, please reach out to our Privacy Team at [email protected].

Changes to Policy

Quartz Countertops reserves the right to update this Privacy Policy at any time. Any modifications will be effective immediately upon posting on our website. We encourage you to review this page periodically for the latest information.

Contact Information

For any questions, feedback, or data-related requests:
Email: [email protected]
Address: Quartz Countertops Privacy Team, [Street Address], [City, State, Zip Code]